Policies

Reservation and Cancellation / Personal Data
Health & Safety Policy

Reservation and Cancellation Policies

  • Your reservation is confirmed and guaranteed when we receive a 100% deposit of the total amount for your tours.
  • For final payment, we accept cash in US dollars or pesos and Paypal.
  • You may cancel your reservation 20 days prior to the scheduled arrival date but there is a cancellation fee of $25 USD.
  • There will be a 50% charge on the tours reserved if you cancel during the following dates: Easter, Guelaguetza (last 2 weeks of July), Days of the Dead (October 28th. to November 3rd.), Christmas and New Year.
  • If you cancel your tours on different dates apart from the seasonal times shown above or decrease the number of day tours within less than 20 days to your arrival date, there will be a charge of 50% on the total amount of your fee.
  • Children are welcome. Please send an inquiry as some restrictions may apply.

What personal data we collect and why we collect it

Comments:

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms / Cookies:

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Analytics / Who we share your data with / How long we retain your data:

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Where we send your data:

Visitor comments may be checked through an automated spam detection service.

Health & Safety Policy

Your health is our top priority, and we have put special measures in place to keep all guests safe both during and after your activity.

  • Stringent Cleaning – We’ve increased the frequency of disinfecting surfaces and high traffic areas between each tour, and hand sanitizer will be available to all of our guests.
  • Social Distancing – Guests will stay at a safe 6-foot distance during all points of the tour. We also ensure that all staff members will be wearing the necessary Personal Protective Equipment.
  • Wellness Checks – Employees receive daily wellness checks to ensure they are healthy and symptom-free. If you or anyone in your group is experiencing symptoms, we will work directly with you to cancel or reschedule your tour.

Our safety protocols are as follows:

  1.  I will pick you up at your hotel at 9 a.m. CST.
  2.  I will spray your shoes, your bags, and your clothing before you get in the van with Deocil CIT. Deocil CIT is a broad-spectrum disinfectant recommended for places where high bacterial, fungal and viral loads occur. It is an organic food grade product.
  3.  We will have to wear masks for the duration of the tour.
  4.  I will provide antibacterial gel for your hands and hand sanitizer wipes during the tour.
  5.  I have to take your body temperature before we start the tour.
  6.  Every time we get in and out of the van, we will have to repeat step number 2 and 4.

Thank you for your cooperation. Our goal is to continue to provide high-quality personalized service with the safest possible precautions.

Sincerely, Las Bugambilias Tours.

 

Some pictures of our satisfied clients

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